Returns & Refund Policy

 

 

Shipping

 

We ship throughout India through our delivery partners.  You will receive an email with tracking id once your order had been shipped.

We do not offer returns and refunds. But we offer free exchanges.

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Damages and issues

Please inspect your order upon reception/delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note:  Unpacking video is required from the start of opening the parcel.

Please write to us thegheaven@gmail.com. We will respond within 24 hours usually and a bit longer during weekends.

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Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please write to us thegheaven@gmail.com to start an exchange. We will respond within 24 hours usually and a bit longer during weekends.

 

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Contact Us

If you have any questions or concerns about our  policy, please contact us at thegheaven@gmail.com . We are committed to providing our customers with a hassle-free return process and will do our best to address any concerns you may have.

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